Frequently Asked Questions

Influxie is an Instagram engagement platform that helps businesses and creators grow their Instagram presence through managed engagement. Our platform runs sessions in a secure cloud environment, performing actions like following, unfollowing, liking, commenting, and story watching based on configurable strategies you control.

Influxie runs cloud-based engagement sessions that interact with Instagram on your behalf. You connect your Instagram account through a secure cloud device, configure your engagement strategy (targeting, limits, timing), and start sessions that perform actions on your behalf. You set the delay ranges and daily limits for each session.

Using a tool to run actions on Instagram carries some risk — Instagram's terms generally prohibit it. Influxie gives you safeguards including configurable daily limits, randomized delays, and targeting you set, so you control how much activity runs. Influxie never stores your Instagram password — we only save your login, like a saved login. We recommend starting with conservative limits, keeping Instagram closed on personal devices during sessions, and monitoring for any warnings from Instagram. See our Privacy Policy and Terms for the full details.

Yes! We offer a 7-day free trial with full access to all features. No credit card is required to start the trial. After 7 days, you'll need to subscribe to continue using Influxie. You'll receive notifications before your trial expires.

First, sign up for an account and verify your email. Then complete onboarding by providing your demographics and organization name. Add your Instagram account through a secure login session where you connect your account on a secure cloud device. Once connected, configure your engagement settings and start your first session!

A session is a cloud-based run of engagement tasks on behalf of your Instagram account. Sessions run on a secure cloud device for up to 6 hours, performing actions based on your configuration. You can monitor sessions in real-time or review the analytics after completion.

Sessions can run up to 6 hours maximum (automatic limit). You can configure working hours to control when sessions run, and schedule sessions for specific days of the week. Sessions can also be stopped manually at any time.

Influxie can perform follows, unfollows, likes, comments (coming soon), story watching, and direct messages (coming soon) on your behalf. You configure daily limits for each action type, and the session will perform these actions based on your targeting strategy.

Using Instagram on another device at the same time as a session can trigger security checks on your account. By keeping Instagram closed on your personal devices during sessions, you avoid conflicting logins.

Influxie supports multiple targeting strategies: hashtag-based (follow users who post with specific hashtags), location-based (follow users from specific locations), similar accounts (follow followers of similar accounts), and feed interaction (engage with content on your timeline). You can combine multiple strategies.

Daily limits control the maximum number of actions per session (follows, unfollows, likes, comments, story watches, DMs). These limits prevent too much activity and help reduce the chance of action blocks or temporary restrictions. We recommend starting with conservative limits and gradually increasing over time.

You can configure smart unfollowing to remove users who don't follow back, set time-based unfollowing (wait X days before unfollowing), or unfollow everyone. You can also maintain a whitelist of users to never unfollow.

Working hours define when your sessions run. You can set active hours (e.g., 9 AM - 9 PM) and schedule sessions for specific days of the week. Sessions will only perform actions during the configured working hours.

Influxie has four roles: Owner (full access including billing and organization deletion), Admin (full management except deleting organization), Editor (can manage accounts and start sessions), and Viewer (read-only access).

Yes! Your subscription plan determines how many Instagram accounts you can connect. Each account has its own configuration and analytics. Team members with appropriate roles can manage any connected account.

Owners and Admins can invite team members from Organization Settings → Team. Enter the member's email, select their role, and send the invitation. The new member will receive an email to join your organization.

Yes, the current Owner can transfer ownership to another team member. The previous owner becomes an Admin, and the new owner receives full control. This action cannot be easily undone.

We offer tiered subscription plans based on the number of Instagram accounts you need to manage. Each account requires an active subscription. All plans include full access to engagement features, analytics, and team collaboration. Paid plans can be cancelled anytime.

After your 7-day trial ends, you'll need to subscribe to continue using Influxie. You'll receive notifications 3 days and 1 day before your trial expires. If you don't subscribe, your account will be suspended until you activate a subscription.

You can manage your subscription through the Stripe Customer Portal, accessible from Organization Settings → Billing. There you can view invoices, update payment methods, change plans, or cancel your subscription.

We accept all major credit cards including Visa, MasterCard, and American Express. Payments are processed securely through Stripe, and we never store your payment information directly.

If you're not satisfied with Influxie within the first 30 days of your paid subscription, contact our support team. We'll work with you to address any issues and may offer pro-rated refunds on a case-by-case basis.

Click "Login" on the sign-in page, then select "Forgot Password." Enter your email address, and we'll send you a secure reset link. The link expires after 24 hours for security. Enter your new password and you'll be able to log in immediately.

We support Google sign-in for one-click sign-up with automatic verification. For email/password accounts, we use secure session-based authentication. If your Instagram account has 2FA enabled, you'll enter the verification code during the login session setup.

If your Instagram account loses connection, you may need to reinitialize it. This involves launching a new login session where you connect your account again on a secure cloud device. Your previous configuration and analytics will be preserved.

All data is encrypted in transit and at rest using industry-standard encryption. Instagram credentials are encrypted and never exposed in logs or the UI. We never sell your data to third parties. Each organization's data is isolated, and regular backups are maintained for disaster recovery.

To delete your account, you must first transfer ownership of any organizations you own or delete the organization. Then go to Profile → Account and click "Delete Account." This removes your personal data but organization data, social accounts, and other team members remain.

Influxie tracks follower growth (gained, lost, net growth), engagement metrics, and session metrics (duration, actions performed, success rates). View analytics over 7, 30, 90, or 180 days.

After each session completes, you'll see a report including total duration, actions performed (follows, unfollows, likes, comments, stories, DMs), new followers gained, errors encountered, and warnings triggered.