Managing Your Subscription

Once your subscription is active, you may need to view invoices, update payment methods, or make changes to your plan. All of this is handled securely through the Stripe Customer Portal.

Accessing the Billing Page

Navigation

1. Go to Workspace from the main menu
2. Select Billing from the options
3. The billing page displays your subscription overview

Who Can Access Billing

Only users with the following roles can manage billing:

• Owner: Full access to all billing functions
• Admin: Can manage billing and subscriptions
• Editor/Viewer: No access (redirected to the dashboard)

Understanding the Billing Page

The billing page provides a comprehensive view of your subscriptions:

Subscription Information

For each connected Instagram account, you’ll see:

1. Account Name: The Instagram handle associated with the subscription

2. Plan Details: Monthly price and product name

   • Example: “$65 USD/month per account”

3. Status Messages (varies by subscription state):

   Active Subscriptions

   • “Next billing cycle starts [DATE]”
   • Shows when your next payment will be processed

   Trial Subscriptions

   • “Your free trial is active and will end on [DATE]”
   • “After that, we’ll automatically charge the payment method you provided when you signed up.”
   • Link to Manage Accounts to update payment details

   Cancel-at-Period-End Subscriptions

   • “You have cancelled this account” (orange text)
   • “Your subscription has been cancelled. You will not be charged again.”
   • “You can continue to access and use your account as usual until [DATE].”
   • “Reactivate your subscription by clicking Manage accounts.”

   Payment Problem

   • “There has been an issue with your payment” (orange text)
   • “Please update your payment method to continue your subscription by clicking Manage Accounts.”
   • “Your subscription will be cancelled if the issue is not resolved.”

Subscription Status Explained

Your subscription can be in one of these states:

Status	Meaning	Access
On trial	Free trial period	Full access
Active	Paid subscription current	Full access
Payment problem	Payment failed	Time to update payment
Cancel-at-period-end	Subscription cancelled	Access until period ends

Using the Stripe Customer Portal

Click the “Manage Accounts” button to access Stripe’s secure portal. Here’s what you can do:

Viewing Invoice History

1. Click “Manage Accounts” from the billing page
2. In the Stripe portal, scroll to “Invoices” section
3. All past invoices are listed with:
   • Invoice date
   • Amount paid
   • Payment status
   • PDF download option

Downloading Invoices

1. Locate the invoice you want
2. Click the invoice to open details
3. Click “Download PDF” or “Download Invoice”
4. Save the file for your records

Invoices include:

• Billing period dates
• Amount charged
• Payment method used
• Influxie company details
• Invoice number for reference

Updating Payment Methods

1. In the Stripe portal, find “Payment methods” section
2. Click “Add payment method”
3. Enter your new card details:
   • Card number
   • Expiration date
   • CVC
4. Click “Add”
5. Set as default (optional)

Removing Payment Methods

1. In “Payment methods”, find the card you want to remove
2. Click the card to expand details
3. Click “Delete” or “Remove”
4. Confirm the removal

Note: You cannot remove a payment method if it’s attached to an active subscription. Add a new payment method first, then remove the old one.

Plans and Pricing

Influxie has a single plan: $65 USD per month per Instagram account. There are no tiers to upgrade or downgrade between, and no proration. Each Instagram account is its own subscription—you can add or cancel accounts independently as your needs change.

Cancelling Your Subscription

Important: The Influxie billing page does not cancel subscriptions itself. All cancellations, reactivations, and card changes happen in the Stripe Customer Portal, which you open with the “Manage Accounts” button.

How to Cancel

1. Go to Workspace → Billing
2. Click “Manage Accounts”
3. In the Stripe portal, find “Cancel subscription”
4. Select a cancellation reason (optional)
5. Confirm the cancellation

What Happens After Cancellation

• No further charges: You won’t be billed again
• Access continues: Features remain available until the billing period ends
• Data retention: Your data is retained for a period after cancellation
• Can reactivate: You can reactivate anytime from the Stripe Customer Portal

Cancellation Timing

When you cancel	What happens
Beginning of period	Access until end of period
Middle of period	Prorated refund not available
End of period	No difference—subscription expires as scheduled

After Cancellation

On the billing page, you’ll see:

• “You have cancelled this account” message
• “Your subscription has been cancelled. You will not be charged again.”
• “You can continue to access and use your account as usual until [END DATE].”

Reactivating a Cancel-at-Period-End Subscription

If you’ve cancelled but the billing period hasn’t ended yet, you can reactivate directly from the Stripe Customer Portal—you do not need to complete a new checkout:

1. Go to Workspace → Billing
2. Your cancelled subscription shows the end date
3. Click “Manage Accounts” to open the Stripe portal
4. Find the option to reactivate your plan
5. Confirm the reactivation in the portal

Managing Multiple Accounts

If you have multiple Instagram accounts:

View All Subscriptions

• All accounts are listed on the billing page
• Each account has its own subscription line
• Use the “Manage Accounts” button to access the portal

Individual Account Management

Each account can be:

• Cancelled separately: Cancel one account’s subscription without affecting others
• Billed independently: Each account is its own $65/month subscription

Resolving Payment Issues

When Payment Fails

If your payment doesn’t go through, you’ll see a warning message on your billing page and account pages.

Steps to Resolve

1. Click “Manage Accounts” on the billing page
2. Update your payment method in the billing portal
3. Your payment will be processed automatically

What Happens Next

• You’ll have time to resolve payment issues
• Your account remains active during this time
• If the issue isn’t resolved, the subscription will be canceled
• You can reactivate after resolving the payment issue

Billing FAQ

Can I change my billing date?

Billing dates are tied to your subscription start date. Contact support if you need to change this.

Do you offer annual billing?

Annual billing with discounts may be available in the future. Check the Stripe portal or contact support.

How do I update my billing information (company name, address)?

In the Stripe portal, look for “Billing information” or “Customer details” to update your name, address, and tax information.

Can I get a refund?

Contact support with your refund request. Pro-rated refunds may be available depending on circumstances.

What happens if my payment fails during the trial?

Update your payment method to continue using Influxie after your trial.

Next Steps

• Read Completing Your Purchase
• Explore Billing and Payment Issues in our troubleshooting guide